Business IT support · Surrey, Hampshire and Berkshire
Expert business IT support for the way you work
INDIGO IT provides business IT support to small businesses across Surrey, Hampshire and Berkshire from our office in Camberley. Our IT support services combine responsive help with ongoing monitoring and security, keeping your systems in experienced hands. Support is available 24/7, you speak to an engineer when you call, and there is one fixed monthly cost per user.
Our services
Explore our IT services
IT support focuses on keeping your team working day to day. Managed IT support brings that work together with security, Microsoft 365, backups and longer-term planning, giving you a coordinated approach to your whole setup.
Managed IT services
We look after the work behind dependable systems, from Microsoft 365 management and backups to setting up new starters and removing leavers' access. Bringing these responsibilities together gives you a clearer view of your IT and the changes it needs.
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Cyber security
Your security needs to work wherever your team logs in. We manage device protection, email security and account controls, including multi-factor authentication, so an extra identity check helps protect access to business information.
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Cyber Essentials
If a tender or customer asks for Cyber Essentials, we help you understand the requirement and prepare. We review your controls, address gaps and support the assessment process, drawing on our own experience as a Cyber Essentials Plus certified business.
Get help with Cyber Essentials
Cloud services
Microsoft 365, secure remote working, cloud backup and migrations, run as part of your IT rather than alongside it. We help you get more from the cloud services you already pay for and plan any move carefully.
Explore cloud servicesWhat you're probably dealing with
When your IT support needs to do more
Technology should make the working day easier. When familiar faults keep returning or a simple request takes repeated calls, the impact reaches beyond the person waiting for help.
Your team loses time, managers become involved in problems they should not need to handle, and important work gets delayed.
Clear communication matters just as much as technical ability. You should know who is investigating, what happens next and whether the underlying cause has been addressed.
An IT support company should bring that responsibility together, so you can concentrate on running your business.
What's included
What's included in our IT support
Our IT helpdesk supports your team, their devices and the systems they depend on. You'll know what's included from the outset.
Nine things your plan covers
Point at a line to see what it means for your business. Everything here sits inside one fixed monthly cost per user.
Direct technical assistance, with remote help and on-site visits when required.
We monitor system health, investigate alerts and maintain devices and services to reduce avoidable disruption.
Managed protection for devices, email and access, with a clear choice of security capabilities across our plans.
Help understanding the requirements, preparing for assessment and maintaining controls. We hold Cyber Essentials Plus ourselves.
Configuration, licensing advice, security and support for the tools your team uses every day.
Backup checks, recovery testing and planning for the systems your business needs to restore.
We prepare devices and accounts for new starters and remove access for leavers, with your approval.
Support from our Camberley office for businesses across Surrey, Hampshire and Berkshire.
Clear information on your systems, risks and future requirements, helping you make informed budget decisions.
How the helpdesk works
How our IT helpdesk works
Our IT help desk gives you a clear route from reporting a problem to understanding its resolution.
You speak to an engineer
The person who answers can begin investigating and explain what information is needed.
You get a ticket, and you get told what's in it
We record the issue, the work completed and any next steps, including parts or an on-site visit where needed.
Responding isn't resolving
IT support response time matters, but so does getting your colleague working again. We investigate the cause, keep you updated and explain what needs to happen next.
IT support SLAs explainedNot urgent? Log it and get on with your day
Use the app on your desktop to submit a request, which we assess and prioritise according to its impact and urgency.
IT support for small businesses
IT support for small businesses that don't have an IT department
When IT responsibilities fall to an office manager or director, technical decisions can compete with the rest of their role. We provide IT support for small businesses that need dedicated expertise without managing their own IT department.
Your helpdesk, monitoring and security are supported by people who understand how your systems fit together. As your business changes, that knowledge helps us advise on new users, applications and equipment.
Small business IT support should also make decisions clearer. If you are weighing up a server replacement or a move to the cloud, we explain the practical implications for your business.
Do you still need a server? A straight answer for small businesses
Client feedback
What our clients say about our IT support
“Great service when you really need it. Someone is always available on the phone and they really know their IT. Thanks for making a real difference to our business.”
Richard Gray · Joint Managing Director, Roast and Ground
“I've used INDIGO through my company for a few years now and I always get efficient service at the drop of a hat - would recommend to anybody!”
Arlene N · Resources Coordinator, Farm Africa
Where we work
Local IT support, from Camberley
Our Camberley office serves Surrey, Hampshire and Berkshire. Remote support provides everyday help, while being nearby makes visits practical when equipment or the office network needs attention.
For businesses looking for IT support near Camberley or Guildford, our Surrey base combines local access with support across the wider region.
Making great IT personal and accessible
Meet Matt, Managing Director of INDIGO IT
Matt is passionate about technology and helping businesses to thrive with it. If your tech is in a tangle, he'd love to help you. Whether it's tricky tech, cyber security, or transforming your business's IT to achieve your goals, Matt can offer clear guidance, free from the technobabble.
Ready to make headway to exceptional IT? It all starts with an informal conversation!
Frequently asked questions
IT support questions we get asked most
Straight answers about what business IT support includes, how fast we respond and what it costs. If yours isn't here, call us on 01491 693424.
Our service covers helpdesk assistance, remote and on-site support, monitoring, patching, Microsoft 365, security, backups and user changes. You'll have a clear breakdown of what's included in your plan.
Both. We investigate many issues remotely, with your permission, and arrange an on-site visit when the work needs someone in your office. Our base in Camberley supports visits across Surrey, Hampshire and Berkshire.
Our helpdesk is available 24/7 and an engineer answers directly: over the 12 months to November 2026 our average first response time was 35 minutes and our average resolution time 3.9 hours. Where a fault needs someone on site, we travel from Camberley to businesses across Surrey, Hampshire and Berkshire.
Most problems are fixed remotely as soon as you call. Your Alignment Manager visits your site every month as part of our managed service, and when equipment or a network needs hands-on work we arrange a visit from our Camberley office. In a disaster recovery situation an engineer can be on site in as little as an hour.
Your IT support cost depends on your users, systems and the support you need. You'll have one fixed monthly cost per user, with any separate project work clearly identified.
Yes. We plan the handover and coordinate access and documentation with your current provider. Your team will know who to contact and what, if anything, is changing.
Yes. We configure, secure and support Microsoft 365, advise on licensing and plan migrations.
Our outsourced IT support is an ongoing managed IT support service. If you only need occasional help, tell us what you're looking for and we'll give you a straight answer about whether we can help.