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IT support in Basingstoke
IT support in Basingstoke: managed IT services, helpdesk and cyber security
Dependable tech support and clear advice help your Basingstoke business keep moving. Our business IT support in Basingstoke combines helpdesk assistance, managed IT services and cyber security, with remote and on-site support from our Camberley base. An engineer answers when you call for help, and you have one fixed monthly cost per user for the service.
20+20+ years supporting local businesses
Cyber Essentials Plus certified
1One fixed monthly cost per user
Serving Basingstoke from Camberley
Our services
Explore our IT services
IT support focuses on keeping your team working day to day. Managed IT support brings that work together with security, Microsoft 365, backups and longer-term planning, giving you a coordinated approach to your whole setup.
01
Managed IT services
We look after the work behind dependable systems, from Microsoft 365 management and backups to setting up new starters and removing leavers' access. Bringing these responsibilities together gives you a clearer view of your IT and the changes it needs.
Explore managed IT services
02
Cyber security
Your security needs to work wherever your team logs in. We manage device protection, email security and account controls, including multi-factor authentication, so an extra identity check helps protect access to business information.
Explore cyber security
03
Cyber Essentials
If a tender or customer asks for Cyber Essentials, we help you understand the requirement and prepare. We review your controls, address gaps and support the assessment process, drawing on our own experience as a Cyber Essentials Plus certified business.
Get help with Cyber Essentials
04
Cloud services
Microsoft 365, secure remote working, cloud backup and migrations, run as part of your IT rather than alongside it. We help you get more from the cloud services you already pay for and plan any move carefully.
Explore cloud servicesIT support for businesses in Basingstoke
IT support for Basingstoke businesses
Basing View, Chineham Business Park, Hampshire International Business Park and the Viables and Daneshill estates bring together office, distribution and technical operations. Their IT requirements can span cloud applications, office networks and equipment used away from a desk.
Your IT support company needs to understand those dependencies. Our IT support services connect the systems you use with the maintenance and recovery work behind them, so your technology supports the way your business operates.
Our Head Office · Camberley
Basingstoke · along the M3 from our office
BasingstokeWhat's included
Managed IT services for Basingstoke businesses
Nine things your plan covers
Our fully managed IT services in Basingstoke bring support, security and system management together. Your support runs on one fixed monthly cost per user, backed by a clear breakdown of the service.
Direct help for the people using your systems, with an explanation of the problem and its resolution.
System monitoring highlights faults and overdue updates, helping us prioritise maintenance and reduce preventable downtime.
Support, security and recovery are looked after alongside Microsoft 365, with ongoing planning for your technology.
Remote help deals with day-to-day faults, backed by on-site work for network issues and equipment that needs hands-on attention.
We bring device and email protection together with account security, checking backups and keeping recovery needs in view.
Your preparation starts with a check of existing controls, followed by help addressing gaps before assessment and renewal.
Approved starter and leaver requests become practical steps: readying equipment, setting up accounts and removing access.
Client feedback
What our clients say
★★★★★
“I have had the good fortune of dealing with INDIGO IT for about 6 years now. I have always found them responsive, technically ahead and keen to ensure we get the best service.”
Peter Sudlow · Managing Director, Sapienter Wealth Management
★★★★★
“Indigo have really helped me understand what the problem is, what we need to do about it, and put a plan in place. I would recommend Indigo to anybody.”
Roger Wingrove · Managing Director, Newmont Engineering
On-site and remote support in Basingstoke
On-site and remote IT support in Basingstoke
Remote IT support
Remote IT support allows us to investigate devices and applications with your permission. Where a fault involves another supplier, we help coordinate the technical information needed to move the investigation forward.
On-site IT support
For on-site IT support, Basingstoke is around seventeen miles from our Camberley office via the M3. We come on site for network work at Chineham, installations at Basing View and hardware recovery, planning the work around your premises.
Cyber security and Cyber Essentials
Cyber security and Cyber Essentials for Basingstoke businesses
If a customer asks about Cyber Essentials accreditation in Basingstoke, they are usually referring to certification. We clarify the requirement, review your controls and help prepare for the certification body's assessment. INDIGO IT holds Cyber Essentials Plus.
Our wider cyber security work protects devices, email and account access, with monitoring and backup checks supporting detection and recovery.
Cyber Essentials for Hampshire businesses: what to fix before you apply
Cyber Essentials
Cyber Essentials support, from preparation to assessment
Whether a contract requires Cyber Essentials certification or you want to strengthen your security, we help you understand the requirements, identify gaps and put the right controls in place. Our own business holds Cyber Essentials Plus, and we bring that practical experience to your preparation.
Get help with Cyber EssentialsIndustries we support
IT Support for Every Kind of Hampshire Business
From Basingstoke logistics firms to Winchester professional practices, every sector runs on different systems. We’ve spent 20 years learning most of them.
Accountancy and financial services
Protect client information and keep your team productive with dependable IT, secure document sharing and support built around demanding deadlines.
IT support for accountancy and finance
Legal and professional services
Give your team reliable access to the documents and systems they need, with security that protects confidential client work wherever it happens.
IT support for legal and professional services
Construction and property
Connect your office and site teams with secure access to project information, well-managed devices and IT that keeps pace with changing locations.
IT support for construction and property
Healthcare and care providers
Support the people delivering care with dependable workplace IT, controlled access to sensitive information and clear plans for disruption.
IT support for healthcare and care providers
Manufacturing and engineering
Keep business systems reliable, protect technical information and help teams work securely across offices, production sites and the supply chain.
IT support for manufacturing and engineering
Charities and not-for-profits
Make your technology budget work harder with secure systems, practical support and reliable access for the staff and volunteers delivering your mission.
IT support for charities and not-for-profitsNearby areas
Nearby areas we also cover
We also serve Hook, Odiham, Old Basing, Chineham, Tadley and Alton, alongside Fleet, Farnborough and other Hampshire locations.
Advice worth reading
Advice for Basingstoke businesses
The latest articles tagged Basingstoke or Hampshire appear here automatically.
Making great IT personal and accessible
Meet Matt, Managing Director of INDIGO IT
Matt is passionate about technology and helping businesses to thrive with it. If your tech is in a tangle, he'd love to help you. Whether it's tricky tech, cyber security, or transforming your business's IT to achieve your goals, Matt can offer clear guidance, free from the technobabble.
Ready to make headway to exceptional IT? It all starts with an informal conversation!
Frequently asked questions
IT support in Basingstoke: common questions
What Basingstoke businesses ask before they work with us. If yours isn't here, call us on 01491 693424.
Our office is in Camberley, around seventeen miles away via the M3. We provide remote assistance and arrange visits to Basingstoke from that base.
Yes. Our managed service combines everyday assistance with Microsoft 365, security, backups and planning, at a fixed monthly cost per user. Your team has one place to turn for help.
Monitoring collects information about supported systems and highlights issues such as low disk space, failed backups or missing updates. We investigate those alerts and prioritise action according to their impact.
Yes. We help prepare your business for Cyber Essentials certification by reviewing controls and addressing gaps. Tell us about any customer requirement or deadline at the start.
The issue, availability and your service commitments affect how soon we visit. You'll know how we handle requests and on-site work before your service begins.
We base the fixed monthly cost per user on your team, systems and the plan you choose. Your proposal makes any additional work clear.