The INDIGO Way
The INDIGO Way: how we look after your IT
You have a business to run, and technology should help you get on with it. The INDIGO Way brings support, security and planning together, so you have experienced people looking after today's systems and thinking ahead to what you'll need next.
What you can expect
IT that follows your business goals
Recruitment, new premises and customer requirements all affect your technology. We connect those plans with the systems, spending and preparation they need.
A partner you can turn to
You'll have a team that understands how your business works. That knowledge gives everyday support and bigger recommendations the same practical foundation.
Less IT administration on your desk
We bring support, user changes, security and maintenance together. You can spend less time coordinating separate technical tasks and more time making decisions about your business.
Confidence built on clear answers
You should understand what is being looked after and where attention is needed. We explain the work, the priorities and the decisions that need your input.
How we work
How we work, in four steps
- 1
Get a clear picture of your IT
We review your systems, users and important information, including devices, security and recovery arrangements. That helps identify gaps and recurring problems. We explain the findings before recommending next steps.
- 2
Make support straightforward
When you call, an engineer answers, so you can describe the issue to someone who can begin investigating it. For non-urgent requests, the desktop ticket app gives your team another clear route to help. We connect the immediate problem with what we know about your wider setup.
- 3
Keep your technology under regular review
On the Edge plan, your Technical Alignment Manager visits on site every month. They review your systems, risks and upcoming requirements, with the context that comes from seeing your working environment. Those findings help shape maintenance and the improvements you plan next.
- 4
Put your IT spending to work
Recommendations should explain how the work helps, whether that's reducing faults or preparing for growth. We discuss benefits, dependencies and costs. You can then decide what to do now and what can wait.
Our three pillars
Support, protect and align
Your team needs dependable help with the technology in front of them. We investigate device, application and account problems, using remote assistance and on-site work as needed. We also look for recurring issues that call for maintenance or a more lasting change.
Security runs through the way accounts, devices, email and backups are managed. We keep those controls in view as your team and systems change, and help you understand where protection needs attention. Recovery preparation matters alongside prevention because you need to know how the business would resume work.
Technology decisions make more sense when they follow your business priorities. We connect the condition of your current IT with planned recruitment, customer requirements and operational changes. That helps turn a list of technical tasks into a useful order of work.
Defence in depth
Protection built in layers
We look at how different controls work together across your team, devices and information.
Onboarding and IT risk assessment
We establish what you use, where important information sits and who can access it. That starting point helps expose gaps such as old accounts, unsupported equipment or unclear backup responsibility. The findings inform the work needed as we take over support.
Core defences
Business-grade antivirus, advanced email filtering and daily backups for Microsoft 365 or Google Workspace form part of the service described in your plan. We connect those protections with account management and device maintenance. Your cloud data receives attention alongside the equipment in your office.
Advanced measures
Some risks call for more detailed detection and investigation. Endpoint detection and response, dark web monitoring and a security operations centre can add different capabilities, so the service description needs to be clear about what is provided.
Cyber Essentials as standard
Cyber Essentials gives technical preparation a defined set of controls to work towards. We help check your starting position, address gaps and prepare for independent assessment. Certification also needs attention as your devices, accounts and applications change.
Technical alignment and compliance
The monthly on-site Technical Alignment Manager visit on Edge creates a regular opportunity to review risks and changing requirements. We connect technical findings with the evidence your business needs, such as access settings or update records. That helps keep outstanding actions visible between larger projects.
Virtual CIO and IT planning
Longer-term decisions need a view across systems, spending and business plans. Virtual CIO guidance means senior technology advice to help set that direction and prioritise investment. It connects the work happening today with the changes you're preparing for.
Straight talk
Advice you can understand and act on
Keep the explanation clear
We'll explain technical detail when it helps you make a decision. You'll understand the issue, its effect on your business and the proposed next step without needing to decode a list of acronyms.
Start with the result you need
A new product earns its place by solving a real problem. We look at whether your existing systems can do the job and explain why additional work or equipment is worth considering.
Make the pricing understandable
Your ongoing service has one fixed monthly cost per user, with Pro and Edge options explained clearly. We distinguish the chosen plan from separate projects so you can see where additional investment would be needed.
Make essential protection visible
Antivirus, email filtering and cloud backups are set out as part of the service, so you can see the protections behind the headline. We'll explain inclusions and any additional requirements before you choose your plan.
Roadmapping and IT planning
Know what needs attention next
- 1
The state of your IT
We look at the condition of devices, applications and supporting systems, including recurring faults and maintenance needs. This helps you see which equipment is still serving the business and where replacement needs planning.
- 2
Compliance requirements
A tender, customer questionnaire or certification goal can change your priorities. We identify the technical preparation and evidence involved, then connect that work with the wider requirements your business is managing.
- 3
IT alignment
An office move or new team can affect access, equipment and licences together. We consider those dependencies early so your IT plan reflects the operational change and the people responsible for delivering it.
- 4
Security and continuity
We review protection and recovery needs together, including the information and applications you would need first after disruption. That keeps backup decisions connected to how your business would actually resume work.
Certification path
A clear path towards stronger assurance
INDIGO IT holds Cyber Essentials Plus. Its independent technical testing provides a useful standard to work towards when your business needs evidence that essential controls are operating in practice.
We help you understand the preparation needed for Cyber Essentials or Plus and the requirement you're trying to meet. The certification decision sits with the independent assessment body, while our work focuses on your systems and readiness.
Larger customers may ask about ISO 27001 or SOC 2, which have different scopes and evidence requirements. The right next step starts with understanding exactly what has been requested.
Client feedback
What clients say
“I have been using INDIGO as our trusted IT partner for more than 20 years, both with my previous and current company. They are so good I had to take them with me! Recommended”
Mark Bosher · CAD/IT Manager, Watkins Payne
“Indigo have really helped me understand what the problem is, what we need to do about it, and put a plan in place. I would recommend Indigo to anybody.”
Roger Wingrove · Managing Director, Newmont Engineering
Making great IT personal and accessible
Meet Matt, Managing Director of INDIGO IT
Matt is passionate about technology and helping businesses to thrive with it. If your tech is in a tangle, he'd love to help you. Whether it's tricky tech, cyber security, or transforming your business's IT to achieve your goals, Matt can offer clear guidance, free from the technobabble.
Ready to make headway to exceptional IT? It all starts with an informal conversation!
Frequently asked questions
How The INDIGO Way works in practice
If yours isn't here, call us on 01491 693424.
An engineer answers the phone and can begin investigating your issue. For non-urgent requests, your team can also use the desktop ticket app.
The current Edge plan includes a monthly on-site Technical Alignment Manager visit. We explain how Pro and Edge differ so you can choose the right level of support and technical review.
We consider your current risks, recurring problems and business plans together. You'll understand the reason for each recommendation and how it supports security, reliable working or an upcoming change.
Our only office is at Building 3, Riverside Way, Watchmoor Park, Camberley GU15 3YL. From there, we provide remote and on-site support across Surrey, Hampshire and Berkshire.