Switching IT provider
Switching IT provider with confidence
Changing support should give your business a stronger foundation. When you switch IT provider, we coordinate the access, documentation and handover around your operations. Switching IT support starts with understanding your setup and planning a clear transfer of responsibility.
Signs it's time to switch
Signs it's time to switch IT provider
If you're considering a change of IT support provider, look at the pattern over time. Recurring problems, limited information and uncertain security arrangements deserve a conversation about what your business needs.
- Tickets remain unresolved and require repeated follow-up.
- Familiar faults return without a clear explanation of the cause.
- Reporting does not explain the work completed or priorities ahead.
- £Renewals and equipment costs arrive without time to plan.
- It is unclear who is responsible for your account or an outstanding issue.
- Questions about Cyber Essentials, backups or multi-factor authentication receive incomplete answers.
- Renewal dates and notice requirements have not been clearly understood.
- Your team spends time managing IT problems alongside their own jobs.
The right relationship gives you confidence in both the daily support and the decisions being made for your business.
What your current provider won't tell you
What to clarify before a handover
You own your passwords, your documentation and your licences
Establish which accounts, subscriptions and records belong to your business, and check any contractual arrangements affecting their transfer.
The handover is their job as much as ours
Agree what the outgoing provider will supply and who will coordinate the transfer. Clear responsibilities help avoid missing information.
Your notice period is probably shorter than you think
Review your current contract before committing to a change, including notice windows, renewal terms and any outstanding obligations.
Switching doesn't mean replacing your kit
A new provider should assess what you already have. Any recommended replacements need a clear reason, scope and budget.
"It'll be disruptive" is usually a scare
Some handovers are straightforward; others involve changes that need careful scheduling. Ask for a plan that identifies dependencies and explains how continuity will be managed.
How the switch works
How switching to INDIGO IT works
- 01
Discovery
We review users, devices, Microsoft 365, servers, security, backups and key suppliers. This establishes the starting point for new IT provider onboarding and identifies work that needs particular care.
- 02
Access and documentation
Your IT provider handover includes administrative access, licence information and system records. We check what is available and identify documentation that needs completing.
- 03
Parallel running
If the handover needs an overlap with your existing provider, we coordinate it. You'll know who's handling support throughout the change, avoiding gaps or conflicting work.
- 04
Cutover
On the transfer date, we take over your support. Your team know how to contact us and how to request help.
- 05
The first 90 days
In the first 90 days, we address the priorities, check security and recovery, and put a plan in place for ongoing improvement. We keep you informed as the work progresses.
Questions to ask before you switch
Eight questions to ask any IT provider before you switch
Use these questions to understand how a provider will look after your business. Compare the responsibilities, evidence and service scope alongside the fixed monthly cost per user.
Who answers the phone?
Ask whether the person taking your call can investigate the issue and how escalation works.
What's in the monthly fee, and what isn't?
Request a clear service scope and an explanation of separately quoted projects.
How do you measure yourselves?
Look at response and resolution, communication and progress on recurring issues.
Where are you based, and who comes on site?
Establish how visits are arranged and who carries out the work.
What happens with Cyber Essentials, backups and multi-factor authentication?
Ask who manages the controls and what evidence is available.
What's the contract length and notice period?
Make sure the terms and renewal process are clear before signing.
Can we speak to a client who's been with you more than five years?
References can help you understand how the relationship develops over time.
What will you fix in the first 90 days?
Ask how findings from discovery become an agreed and prioritised plan.
We'll answer these questions directly and put the service in writing, including what's covered each month and which projects need a separate budget.
Talk to us about switchingProof
What clients who moved to us say
“I have been using INDIGO as our trusted IT partner for more than 20 years, both with my previous and current company. They are so good I had to take them with me! Recommended”
Mark Bosher · CAD/IT Manager, Watkins Payne
“INDIGO IT were brilliant, and we hardly noticed they were in the office, they have already fixed a number of IT issues. Definitely recommend. 5 Stars from me..”
Andrew Turner · Owner, AMT Marketing Ltd
Making great IT personal and accessible
Meet Matt, Managing Director of INDIGO IT
Matt is passionate about technology and helping businesses to thrive with it. If your tech is in a tangle, he'd love to help you. Whether it's tricky tech, cyber security, or transforming your business's IT to achieve your goals, Matt can offer clear guidance, free from the technobabble.
Ready to make headway to exceptional IT? It all starts with an informal conversation!
Frequently asked questions
Switching questions we get asked most
If yours isn't here, call us on 01491 693424.
Changing provider doesn't necessarily mean moving data. If a migration is needed, we check backups and plan how to protect your information throughout the move.
Timing depends on notice periods, access, documentation and any technical changes. We agree a realistic handover schedule after reviewing those dependencies.
Check the renewal date, notice period and obligations before arranging a transfer. We can plan the technical work around the confirmed contract position.
Yes, with your authorisation. We coordinate the information and access needed for the handover and raise any missing items with you.
You can often keep your existing applications when changing support provider. We introduce your team to the new helpdesk and ticket process, with training if the work involves wider system changes.
Contact us with the details so we can assess the situation and our availability. We will explain what help we can offer and any access or information needed before work begins.