Managed IT services · Surrey, Hampshire and Berkshire
Managed IT support with security and planning built in
INDIGO IT provides managed IT services to small businesses across Surrey, Hampshire and Berkshire from our office in Camberley: one experienced team responsible for support, security and planning, for one fixed monthly cost per user. Support is available 24/7, and you speak directly to an engineer when you call. From everyday requests to longer-term decisions, our outsourced IT support keeps your business productive and protected.
What managed IT means
What managed IT services mean for your business
Managed IT means looking after your technology as an ongoing responsibility. We monitor, maintain, secure and support your systems, while helping you plan the changes your business will need.
As your managed service provider, we act as an outsourced IT department. Our IT managed services bring technical knowledge and continuity to decisions about equipment, applications, security and recovery.
What's included
What's included in managed IT support
Nine things your plan covers
Direct technical assistance, with remote help and on-site visits when required.
We monitor system health, investigate alerts and maintain devices and services to reduce avoidable disruption.
Managed protection for devices, email and access, with a clear choice of security capabilities across our plans.
Help understanding the requirements, preparing for assessment and maintaining controls. We hold Cyber Essentials Plus ourselves.
Configuration, licensing advice, security and support for the tools your team uses every day.
Backup checks, recovery testing and planning for the systems your business needs to restore.
We prepare devices and accounts for new starters and remove access for leavers, with your approval.
Support from our Camberley office for businesses across Surrey, Hampshire and Berkshire.
Clear information on your systems, risks and future requirements, helping you make informed budget decisions.
Pro and Edge
IT support packages for different business needs
Our managed IT support services bring the following work together. For businesses looking for fully managed IT services, that means connected support, security and planning from people who know your systems.
Pro Plan
Helpdesk access to an engineer, on-site support and the cyber defence toolkit for up to two devices per user. It includes phishing testing and training, dark web monitoring alerts, monthly threat and email security reports, a yearly IT board report and Cyber Essentials support.
Edge Plan
Everything in Pro for up to three devices per user, plus mobile device management, Duo and YubiKey access management, zero trust application control and edge network access management. Edge also includes a monthly on-site technical alignment manager visit, an annual network penetration test, virtual CIO sessions and board reports twice a year, and Cyber Essentials Plus support.
Pro provides ongoing support and core security services. Edge adds further controls, regular technical alignment and strategic reviews. We'll help you choose the right level of support for your business.
Outsourced or in-house
Outsourced IT support or an in-house IT person?
IT outsourcing should reflect the knowledge and capacity you already have within your business.
For some organisations, outsourced IT services provide the whole support function. Others use an outsourced IT department to complement internal staff with security expertise, specialist knowledge and continuity during absence.
We start by understanding who currently manages your IT and which responsibilities you want us to take on. That gives everyone a clear role and avoids gaps between teams.
Cost
What affects your managed IT support cost?
Our IT support packages give you one fixed monthly cost per user. That cost reflects your systems and the level of security and oversight you need.
Number of users
We review the people, devices and accounts that need support.
What you're running
Cloud services, office networks and older servers each create different support and maintenance requirements.
What's already in place
We identify what works well and what needs attention in your security, backups and licensing.
How much you want off your plate
The package and any additional projects depend on the responsibilities you want us to manage.
You'll know what your monthly service includes and which projects need a separate budget before you commit.
Client feedback
What clients say about our managed IT support
“I have been using INDIGO as our trusted IT partner for more than 20 years, both with my previous and current company. They are so good I had to take them with me! Recommended”
Mark Bosher · CAD/IT Manager, Watkins Payne
“I have had the good fortune of dealing with INDIGO IT for about 6 years now. I have always found them responsive, technically ahead and keen to ensure we get the best service.”
Peter Sudlow · Managing Director, Sapienter Wealth Management
Where we work
Managed IT services across Surrey, Hampshire and Berkshire
We provide managed IT services from Camberley to businesses across Surrey, Hampshire and Berkshire. Remote assistance supports day-to-day work, while on-site visits allow us to assess equipment, networks and office changes in person.
Switching to INDIGO IT
Switching your managed IT provider with a clear plan
Switching IT provider involves access, documentation, people and timing. A planned handover helps protect continuity and makes responsibility clear at each stage.
We coordinate with your outgoing provider, check essential access and backups, and plan the transfer. During the first 90 days, we get to know your setup, tackle outstanding issues and put an ongoing support and security plan in place.
Making great IT personal and accessible
Meet Matt, Managing Director of INDIGO IT
Matt is passionate about technology and helping businesses to thrive with it. If your tech is in a tangle, he'd love to help you. Whether it's tricky tech, cyber security, or transforming your business's IT to achieve your goals, Matt can offer clear guidance, free from the technobabble.
Ready to make headway to exceptional IT? It all starts with an informal conversation!
Frequently asked questions
Managed IT questions we get asked most
Straight answers about what managed IT support includes and how it works. If yours isn't here, call us on 01491 693424.
As standard, INDIGO IT works on a 90-day rolling contract, so you are not tied into a long agreement and the service has to keep earning its place. We explain the renewal arrangements and notice period before you sign.
Call the helpdesk and an engineer will investigate straight away: over the 12 months to November 2026 our average first response time was 35 minutes and our average resolution time 3.9 hours. We keep you updated and come on site if the fault needs hands-on attention, and in a disaster recovery situation an engineer can be on site in as little as an hour. Monitoring also helps us spot issues before you report them.
We assess your current equipment before recommending changes. Where something is unsupported, unreliable or unsuitable, we explain the risk and help plan its replacement.
We coordinate access, documentation and the handover with your current provider. In the first 90 days, we get to know your systems, address the priorities and put a plan in place for ongoing improvements.
Microsoft 365 support, configuration, security and licensing advice form part of the service. Licence charges are separate and are set out clearly in your proposal.
IT support covers everyday assistance and fault resolution. Managed IT services bring that work together with security, backups, Microsoft 365 and planning, so the whole setup is looked after together.
Yes. INDIGO IT acts as the outsourced IT department for small businesses across Surrey, Hampshire and Berkshire: helpdesk, Microsoft 365, device and email security, backups and planning from one team in Camberley, for one fixed monthly cost per user on a 90-day rolling contract. Because the cost is per user, the service scales with your headcount, and your Alignment Manager visits every month.
Yes. As your managed service provider, we take ongoing responsibility for looking after your IT. You have a consistent point of contact for support, security and the development of your technology.