Managed IT support and cyber security
IT support for healthcare and care providers
Your staff need technology they can depend on while they focus on the people in their care. Difficulty accessing an account, using a workstation or finding essential information adds pressure to an already demanding working day.
Healthcare and care providers
INDIGO IT provides workplace IT support and cyber security for healthcare and care organisations across Surrey, Hampshire and Berkshire. We help manage the accounts, devices and business systems behind your team’s work, with clear boundaries around specialist clinical technology.
Everyday support
Make everyday technology easier for staff to rely on
Shared workstations, changing shifts and multiple locations create different needs from a conventional office. Staff must be able to use the right systems without access arrangements becoming confusing or inconsistent.
We review how people use devices and accounts across your organisation, then help organise the support and maintenance around that environment. Clear reporting routes also help staff know where to turn when a technical issue interrupts their work.
Sensitive information
Handle sensitive information with care
Health, care and employment information needs controlled access throughout its use. That includes the documents shared between colleagues, the devices taken between locations and the accounts of people who no longer work with you.
We help strengthen account security, manage permissions and review device protection. Secure sharing and backup arrangements form part of that work, alongside your organisation’s own information-handling policies and responsibilities.
Systems and suppliers
Understand the dependencies behind your services
Your workplace IT may connect to care management platforms, clinical applications and other specialist services. Knowing which provider is responsible for each part helps avoid delays when an issue crosses those boundaries.
We map those dependencies during assessment and agree the technical support scope. Clinical applications, medical devices and safety-critical systems require explicit specialist arrangements with the appropriate providers.
A recovery plan starts with knowing which information and services your organisation needs first. We help review backup arrangements and recovery priorities for the IT within our agreed scope.
We also help identify ageing equipment and other technical weaknesses that could affect staff access. Planned improvements can then be considered alongside staffing patterns, site needs and available budgets.
Security reviews
Technical support for your security priorities
Organisations providing care may need to explain how accounts, devices and information are protected. We can help review the relevant technical controls and provide information about the services we manage to support your internal reviews.
Your leadership and specialist advisers remain responsible for the organisation’s wider governance obligations. We work with them to make sure the IT responsibilities are understood and agreed.
Making great IT personal and accessible
Meet Matt, Managing Director of INDIGO IT
Matt is passionate about technology and helping businesses to thrive with it. If your tech is in a tangle, he'd love to help you. Whether it's tricky tech, cyber security, or transforming your business's IT to achieve your goals, Matt can offer clear guidance, free from the technobabble.
Ready to make headway to exceptional IT? It all starts with an informal conversation!
Frequently asked questions
Questions about healthcare and care IT
If yours isn't here, call us on 01491 693424.
Our proposed service centres on workplace IT, user accounts and business infrastructure. We assess the systems you use before agreeing scope. Medical devices and specialist clinical applications remain subject to their dedicated supplier and support arrangements.
We can assess your sites, shared systems and staff access requirements together. Remote support and any on-site needs are agreed according to the locations and service requirements.
We can provide relevant information about the IT services we manage and help identify technical gaps for review. Any specific framework, assessment or evidence requirement is agreed as part of the work.
INDIGO IT, based in Camberley, provides managed IT support and cyber security to healthcare and care providers across Berkshire, Surrey and Hampshire, including Reading, Bracknell, Slough and Newbury. We support several locations under one service, help with security reviews and questionnaires, and run the service for one fixed monthly cost per user on a 90-day rolling contract. We hold Cyber Essentials Plus ourselves.